Ordering info If you would like to place an order, you must use our secure online shopping cart and payment system. You can conveniently order online 24 hours a day, 7 days a week knowing that the information you enter is safe and protected. We will not accept orders by phone, text, or e-mail. Order Confirmation: The following will only work if you have provided us with a valid e-mail address: When you place an order with us, you will receive an order confirmation by e-mail indicating that your order was received. Once your order has shipped, we will contact you via e-mail with your shipping information. Order Cancellation Policy: Once an order has been shipped, it can not be cancelled. If the order has been paid but not shipped yet, email or call us and we will do our best to cancel the order and refund the payment if we can stop it before it has been shipped. International Orders: VapeTime does not ship internationally.